Proactive Maintenance Packages
These packages are designed to keep your entire facility in consistently optimal operating condition. They combine periodic onsite visits with comprehensive offsite support. They also protect against unforeseen downtime with discounts on our reactive rates.
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Premium Package:
 Monthly scheduled maintenance visits.
Free, unlimited telephone and (where capable) VPN support.
Reactive maintenance is 50% off our standard rates.
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Health Package:
Bi-monthly scheduled maintenance visits.
Free telephone and (where capable) VPN support, 4 hour max. per month.
Reactive maintenance is 25% off our standard rates.
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Launch Package:
Quarterly scheduled maintenance visits.
Free telephone and (where capable) VPN support, 2 hour max. per month.
Reactive maintenance is 10% off our standard rates.
Contact us for pricing.
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Don't live in a major metropol? No problem. Meta Media has you covered! We have a package that provides the best of our proactive maintenance packages to our customers located outside of our primary service area.
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Coverage Package:
Quarterly scheduled maintenance visits.
Free telephone and (where capable) VPN support, 2 hour max. per month.
All travel expenses are included.
Contact us to determine whether your facility qualifies for this package and for custom pricing.
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Knowledge Support Packages
These packages give the dedicated in-house administrator access to our rich knowledge base for specific workflow design, installation, administration and troubleshooting assistance.
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Comprehensive Technician Support (CTS):
Full access to our entire knowledge base.
Free telephone and (where capable) VPN support, 2 hour max. per month.
Unlimited email support.
Contact us for pricing.
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Xsan Technician Support (XTS):
Full access to our Xsan knowledge base.
Free telephone and (where capable) VPN support, 2 hour max. per month.
Unlimited email support.
Contact us for pricing.
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